We ship worldwide. Your order will be carefully packaged and delivered wherever is most convenient for you.

Shipping is free on all orders. 

We want you to have your new Mlouye as soon as possible, so in-stock items typically ship out 1-2 business days after the order is placed (or if it’s a pre-order, then on the date specified on the product page).

Delivery takes between 2-4 business days depending on your location, you can check the country list on our shipping page. You'll be able to track your package by using the Shipping Confirmation email that we send as soon as your order begins its journey. Please allow 2 business days to receive your shipment notification email after placing your order.

We cover duties and taxes for shipments to all countries. You won't pay additional fees beyond the product price.

We accept returns within 14 days of delivery.

The item(s) should be returned unused and in perfect condition, with all tags still attached. All returns should be sent back to us in their original packaging.

Please note, sale items cannot be returned or exchanged.

Please allow 2-3 weeks for your refund. We’ll send an email once the item(s) have been received and your refund has been processed. You will receive your refund in the original form of payment.

If you'd like to return your item for a store credit, we cover all the return shipping costs. If you prefer to send your item back to us for a full refund, the costs associated with the return are the responsibility of the customer.

Try from the comfort of your home. We will collect from your home, work or an alternative address. Exchanges are free. Please note we accept one exchange shipment per purchase. Subsequent exchanges will be subject to shipping charges of US$30 per item.

We currently accept Mastercard, Visa, American Express, PayPal, AliPay, UnionPay and WeChat Pay. All payments made on www.mlouye.com are secure - we use the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available) - and we do not store any of your payment information.

We process our orders very quickly and unfortunately cannot typically make changes after an order has been placed. If you notice the mistake straight away, though, please send us an email at support@mlouye.com to see if a modification can be made.